Return & Refund Policy – Royal Bloom

At Royal Bloom, we value our customers and aim to provide high-quality organic soaps and organic cosmetic products. Please read our Return & Refund Policy carefully before placing an order.

1. Complaint Time Frames

• Damaged or Wrong Product: Within 7 days of receiving the parcel.
• Product Dissatisfaction / Unsatisfactory Results: Within 14 days of receiving the parcel.

Complaints made after the above time frames will not be accepted.

2. Damaged or Wrong Product (7 Days)

If you receive a damaged product or a wrong product, you must contact us within 7 days of delivery and share clear photos/videos as proof.

Once the issue is verified, Royal Bloom will re-ship the correct product to you.

3. Product Dissatisfaction / Unsatisfactory Results (14 Days)

If you are not satisfied with the product results or face any quality-related issue, you may return the product within 14 days of receiving the parcel.

• The product must be properly packed.
• Return shipping charges will be paid by the customer.

Once we receive the returned parcel and complete inspection, a refund will be processed.

4. Refund Method (COD Orders)

Since all orders are placed via Cash on Delivery (COD):

• Refunds are processed only after we receive the returned parcel.
• Refunds will be issued via bank transfer or mobile wallet.
• Refund processing time is 5–7 working days after parcel receipt.

5. Non-Eligible Cases

Returns or refunds will not be accepted if:

• The complaint is raised after the allowed time period.
• The product is damaged due to customer misuse.
• The product is returned without prior approval/communication.
• Original packaging is missing or severely damaged.

6. Contact & Return Address

For complaints, returns, or refund requests, please contact us:

Brand Name: Royal Bloom
Email: royalbloom.pk@gmail.com
Phone: 03032836779
Return Address: B4 First Floor, Bilal Town, Jamia Milia Road, Malir, Karachi